“L’Innesto”-Urban Mobility Redesign for Greco District
We co-developed Passo with L'Innesto—Italy’s first carbon-neutral neighborhood—in a public–private partnership with the Comune di Milano, evolving MaaS into MaaC by integrating shared mobility, green infrastructure, and community logistics to activate vibrant district hubs.
Time
Sep.-Dec.2024
Type
Service Design
Team
5 Members
We have cooperated with
Experience Youth Innovation, See the Impact
We provide digital workshops for youth in Milan
We provide platforms to show yourself
We are committed to building the digital community
Main Task
Providing innovative mobility solutions for L'Innesto based on
the strategy to reduce car usage
and promote sustainable travel habits
Explore All Practice Areas
Our Main offerings
PRIMO PASSO
The core of PRIMO PASS0 is a mobility network consisting of Mobility Hub nodes (PASSI) and the connecting bike lanes (PASSARE). Centered around PASS0 L’Innesto, it extends outward to surrounding communities, providing safe, sustainable mobility services and convenient public amenities.
PRIMO L’innesto
The PASS0 L’Innesto Mobility Hub aims to create a vibrant, accessible, and sustainable urban space with diverse shared mobility options and community-focused services. Key features include:Shared Mobility Services, Support Services and Community Spaces
PRIMO PASSO
Shared Mobility Services: Bike-sharing hubs, scooter docks, EV charging stations,
Support Services: A bicycle repair shop and the PASS0 UNICO office for obtaining the Universal Access Key (UAK).
Community Spaces: A café for socializing and an activity room for workshops & events.
3 PASSI
PASSI aims to foster a cultural shift away from private car dependence by strengthening neighborhood sub-mobility hubs. This is achieved through the provision of practical alternative mobility solutions and tailored, location-specific services at designated car parks. The PASSARE intervention at L’Innesto will incorporate bike lanes and a walking path, encouraging sustainable short-distance travel. It will function as a vital connection between the neighborhood and mobility hubs.
➡️ ➡️ ↘️ (you could select different passo)
Passo Bicocca
Passo LGo Mattei
Passo Collegiate
PASS0 COMUNE
At its core, PASSARE is designed to be a space where residents can connect and build relationships. By organizing workshops, events, and initiatives along the pathway, the community will unite around shared goals of better transport habits and reduced emissions. The ultimate aim is to become a space of transformation—not only in mobility but in the way people interact with their environment and each other.
Events & Workshops
Workshops are community-led initiatives designed to foster connection, education, and engagement among residents. Organized along Passare's pedestrian-friendly streets and bike lanes, these workshops focus on promoting better transport habits and eco-conscious practices.
Our touchpoint to access, focus deeper, and save hours.
Website
User Onboarding: Provides a broad, easy-access platform for users to learn about the PASS0 UNICO system, compare subscription options, and complete registration.
Mobile App
Smartphones can act as a PASS0 UNICO for transport, lockers, and shared vehicles with NFC emulation. It offers real-time functionality, enabling users to locate nearby services and check trip history
Physical Card
Universal Compatibility: Works with NFC readers even if the user’s phone is unavailable (e.g., dead battery or technical issues).
How It Works
Whatsapp Channel Managemnet
L´ Innesto App
1 – WHASAPP CHANNEL MANAGEMENT
Launch the L’Innesto WhatsApp Community—led by trained volunteer admins—with groups for carpooling, neighbor delivery, pedibus, workshops, and events to streamline communication and drive sustainable mobility among residents.
2 – SECTION IN L´ INNESTO APP
Future L’Innesto residents will use a neighborhood app with a built-in feedback hub to centralize input and generate a community safety map that highlights optimal routes, flags risks, and informs events and future planning.
4 Scale Pics
The PASS0 L’Innesto Mobility Hub aims to create a vibrant, accessible, and sustainable urban space with diverse shared mobility options and community-focused services. Key features include:Shared Mobility Services, Support Services and Community Spaces
Service Diagrams
My service design uses concise visual frameworks: personas to define target users and motivations; journey maps to trace experiences, touchpoints, and pain points; a business model to map value, revenue, and relationships; an offering map to align products/services with goals; and a stakeholder map to clarify roles and dependencies. Together, these diagrams create a clear system view and drive coherent design decisions.
